PRIVACY POLICY

Last Updated: 7.2.25

Acrion.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

INFORMATION WE COLLECT

Personal Information:

• Name, email address, phone number

• Company name and job title

• Business information and requirements

• Communication preferences

Automatically Collected Information:

• IP address, browser type, device information

• Website usage data and analytics

• Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use collected information to:

• Provide and improve our AI SMS services

• Communicate with you about our platform

• Send marketing communications (with your consent)

• Analyze website usage and optimize user experience

• Comply with legal obligations

INFORMATION SHARING

We do not sell your personal information. We may share information with:

• Service providers who assist in business operations

• Professional advisors (lawyers, accountants)

• Law enforcement when legally required

• Business partners with your explicit consent

SMS COMMUNICATIONS

By providing your phone number and consenting to SMS communications:

• You agree to receive text messages about our services

• Message and data rates may apply

• You can opt out anytime by replying STOP

• We will send confirmation of your opt-out request

DATA SECURITY

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest

• Regular security assessments

• Limited access controls

• HIPAA-compliant practices for healthcare data

YOUR RIGHTS

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing communications

• Request data portability

• File complaints with regulatory authorities

COOKIES AND TRACKING

Our website uses cookies to:

• Remember your preferences

• Analyze website traffic

• Improve user experience You can control cookie settings through your browser.

CHILDREN'S PRIVACY

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice.

CONTACT US

TERMS AND CONDITIONS

Last Updated: 7.2.25

These Terms and Conditions ("Terms") govern your use of Acrion.ai's website and services. By accessing our platform, you agree to these Terms.

ACCEPTANCE OF TERMS

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

DESCRIPTION OF SERVICES

Acrion.ai provides AI-powered SMS communication services for lead reactivation and customer engagement, specifically designed for healthcare and senior care organizations.

USER ACCOUNTS AND RESPONSIBILITIES

• You must provide accurate and complete information

• You are responsible for maintaining account security

• You must notify us immediately of unauthorized access

• You agree to use services lawfully and ethically

ACCEPTABLE USE POLICY

You agree not to:

• Use services for illegal or unauthorized purposes

• Send spam, unsolicited, or bulk communications

• Violate TCPA, CAN-SPAM, or other communication regulations

• Interfere with or disrupt our services

• Attempt to gain unauthorized access to our systems

PRIVACY AND DATA PROTECTION

• We are committed to HIPAA compliance for healthcare data

• All communications are encrypted and secure

• You retain ownership of your customer data

• We implement industry-standard security measures

SMS COMPLIANCE

Our AI SMS services comply with:

• Telephone Consumer Protection Act (TCPA)

• Federal Communications Commission (FCC) regulations

• Cellular Telecommunications Industry Association (CTIA) guidelines

• Proper consent and opt-out mechanisms

INTELLECTUAL PROPERTY

• Acrion.ai retains all rights to our AI technology and platform

• You retain rights to your customer data and communications

• You grant us limited rights to process your data to provide services

• Third-party integrations remain property of respective owners

SERVICE AVAILABILITY

• We strive for 99.9% uptime but cannot guarantee uninterrupted service

• Planned maintenance will be communicated in advance

• We are not liable for third-party service disruptions

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for services

• We are not liable for indirect, incidental, or consequential damages

• We do not guarantee specific results or outcomes

INDEMNIFICATION

You agree to indemnify Acrion.ai against claims arising from:

• Your use of our services

• Violation of these Terms

• Infringement of third-party rights

• Non-compliance with applicable laws

TERMINATION

• Either party may terminate services with 30 days' notice

• We may terminate immediately for Terms violations

• Upon termination, you retain access to your data for 90 days

• Certain provisions survive termination

GOVERNING LAW

These Terms are governed by the laws of Tennessee, without regard to conflict of law principles. Any disputes will be resolved in the courts of Knoxville, TN.

MODIFICATIONS

We may update these Terms periodically. Material changes will be communicated via email or website notice at least 30 days before taking effect.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Acrion.ai regarding our services.

SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

CONTACT INFORMATION

For questions about these Terms: Email: [email protected]